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Repair Operations Specialist

2 months ago

Cincinnati, Ohio, United States Genpact Full time

At Genpact, we foster a culture of innovation and collaboration, where over 115,000 inquisitive minds come together to partner with some of the world's leading brands. We are seeking individuals who are not afraid to challenge the status quo and are eager to make a difference. Join us in this exciting journey.

We invite applications for the position of Repair Operations Analyst.

Location: Cincinnati, Ohio

Key Responsibilities:

  • Maintain the readiness levels for repairs and track expected benefit dates, ensuring thorough organization.
  • Conduct regular updates to guarantee data integrity and completeness.
  • Collaborate with the IT support team to resolve any system-related challenges.
  • Assist cross-functional teams in addressing data discrepancies caused by applications.
  • Establish and manage metrics and reporting using digital tools, dashboards, and various communication platforms.
  • Oversee the preparation of weekly and monthly KPI status reports.
  • Provide support in repair industrialization, manufacturing engineering, and basic troubleshooting processes as needed.
  • Ensure the accuracy of repair directories and submissions to repair shops and the marketing catalog team.

Qualifications:

Minimum Requirements:

  • Bachelor's degree in engineering or business from an accredited institution.
  • 3-4 years of experience in the Aviation or Engineering sector.
  • Strong analytical and quantitative skills.
  • Excellent verbal and written communication abilities, along with strong customer relationship management skills.

Preferred Qualifications:

  • Robust business acumen and analytical capabilities.
  • Proven ability to lead, mentor, and influence both customers and peers.
  • Demonstrated capacity to manage multiple tasks in a dynamic environment.

Genpact is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. We consider applicants for all positions without regard to race, color, religion, sex, age, national origin, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable laws.