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Customer Service Representative

1 month ago

Augusta, Maine, United States Chewy Full time
Customer Service Representative

At Chewy, we're looking for a Customer Service Representative to join our team. As a key member of our customer experience team, you'll be responsible for engaging with customers through multiple channels, including phone calls, chats, and email. Your goal will be to provide exceptional service, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

  • Engage with customers through multiple channels to provide exceptional service and resolve issues
  • Research and problem-solve to determine appropriate solutions
  • Think proactively and set follow-ups as needed to ensure contact resolution
  • Operate with understanding, active listening, patience, empathy, and kindness

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package