Customer Service Representative

2 days ago

Augusta, Maine, United States Pestban Full time
Job Description:

Grow Your Career with Pestban:

Pestban is a global leader in modern pest management, and we're seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers over the phone, email, and online.

Key Responsibilities:
  • Manage a high volume of customer communications, including incoming calls, emails, and online inquiries.
  • Answer approximately 75-100 in-bound phone calls per day, using our software system to research, route, and process calls successfully.
  • Respond to customer inquiries, answer questions, organize and schedule service appointments, and resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
  • Ensure all calls results are recorded, noted, and the actions that were taken.
  • Ability to sell start-up services and explain service programs to current and potential customers.
  • Reneew current customers accounts.
  • Maintain customer accounts by checking and recording account information in software.
  • Set up, adjust, and terminate services in software.
  • Organize and schedule new construction installations and closings.
  • Receive customer payments.
  • Upload and catalog documents, contracts, and service orders into customer accounts.
  • Communicate with field services personnel, managers, and other department team members daily.
  • Maintain open communication for a positive and effective work culture.
Requirements:
  • Excellent phone interaction skills and active listening.
  • Exceptional organizational skills, superb accuracy, and attention to detail.
  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
  • Ability to collaborate with other departments to ensure customer satisfaction.
  • Excellent keyboard and data entry skills.
  • Strong problem-solving skills.
  • Ability to learn customer service software.
  • Positive out-going team player.
Benefits:
  • Competitive hourly compensation.
  • 401(k) Savings Plans.
  • Life insurance and short-term disability 100% company paid (with options to buy up).
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options.
  • Full-time, year-round employment.
  • Paid training.
  • Paid time off.
  • A peer-to-peer employee recognition program.
  • Opportunities for advancement.
Work Schedule:
Monday - Friday 8 am - 5 pm

Compensation:
  • $16-$18/hour
EOE/M/F/Vet/Disabled

Pestban is a Drug-Free Workplace

Job Type: Full-time

Salary: $16.00- $18.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

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