Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Pestban. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers over the phone. You will manage a large volume of customer communications, answer incoming calls, and use software systems to research, route, and process calls successfully.
Key Responsibilities:
* Manage a large volume of customer communications through incoming calls, emails, and online
* Answer approximately in-bound phone calls per day
* Use software system to research, route, and process calls successfully
* Respond to customer inquiries, answer questions, organize, and schedule service appointments
* Resolve service problems by clarifying the customer's complaint, determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution
* Ensure all calls results are recorded, noted, and the actions that were taken
* Ability to sell start-up services and explain service programs to current and potential customers
* Renew current customers accounts
* Maintain customer accounts by checking and recording account information in software
* Set up, adjust, and terminate services in software
* Organize and schedule new construction installations and closings
* Receive customer payments
* Upload and catalog documents, contracts, and service orders into customer accounts
* Communicate with field services personnel, managers, and other department team members daily
Requirements:
* Excellent phone interaction skills and active listening
* Exceptional organizational skills, superb accuracy, and attention to detail
* Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily
* Ability to collaborate with other departments to ensure customer satisfaction
* Excellent keyboard and data entry skills
* Strong problem-solving skills
* Ability to learn customer service software
* Positive out-going team player
Benefits:
* Competitive hourly compensation
* 401(k) Savings Plans
* Life insurance and short-term disability 100% company paid (with options to buy up)
* Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
* Full time, year-round employment
* Paid training
* Paid time off
* Peer-to-peer employee recognition program
* Opportunities for advancement
Work Environment:
* Monday - Friday 8 am - 5 pm
Compensation:
* $16-$18/hour
Company Overview:
Pestban is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process:
Our process for this position includes the following steps:
* Application submission
* Short phone interview
* Interview in person
* Offer call
* Criminal background check & drug screening
* Official start date confirmed
* Welcome
Equal Opportunity Employer:
Pestban is an equal opportunity employer and welcomes applications from diverse candidates.
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