Customer Support Representative

4 weeks ago


Rogers, Minnesota, United States Generations Bank Full time
Job Description

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Generations Bank. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Answer customer phone calls and emails promptly and professionally
  • Provide information and assistance to customers regarding bank products and services
  • Resolve customer complaints and issues in a timely and effective manner
  • Maintain accurate records and databases
  • Collaborate with branch staff to ensure seamless customer service

Requirements:

  • High school diploma or equivalent required
  • 1+ year of experience in banking and/or call center environment
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment

What We Offer:

  • Competitive wages and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment

Generations Bank is an Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.



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