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Customer Service Lead

4 weeks ago

Rogers, Minnesota, United States Zips Car Wash Full time

Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for a Lead Customer Service Associate at Zips Car Wash.

As a key member of our team, you will play a vital role in creating a positive and welcoming atmosphere for our customers. Your primary responsibility will be to engage with customers in a warm and friendly manner, ensuring they have an enjoyable experience at our car wash facility.

Key Responsibilities:

  • Welcome and engage with customers in a warm, friendly manner
  • Engage customers while selling and promoting our Unlimited Wash Club
  • Safely and efficiently load every vehicle with clear hand signals and a smile
  • Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
  • Maintain all aspects of the site to ensure it runs beautifully
  • Keyholder responsibilities: Perform opening & closing the site for service

Requirements:

  • 18 years of age or older
  • Positive attitude
  • Previous car wash industry experience (preferred)
  • Previous leadership experience (preferred)
  • Ability to work flexible hours including weekends and holidays

What We Offer:

  • Competitive hourly pay
  • Incentive/commission pay
  • Daily pay
  • Flexible scheduling
  • Tuition reimbursement
  • Free car washes

We are committed to providing a positive and supportive work environment where our team members can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.