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Store Team Lead

2 months ago

New York, New York, United States Crate & Barrel Full time
About the Role

We're seeking a driven professional with an inclusive mindset to join our team as a Team Leader, Design & Trade. As a key member of our sales floor team, you'll be responsible for leading your team to meet daily sales goals and exceeding customer expectations.

Key Responsibilities
  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
Requirements
  • 1+ years customer service or retail experience
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
What We Offer

In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.