Lead Store Advisor

4 weeks ago


New York, New York, United States ON Services Full time
Opportunity Overview

As a Lead Store Advisor for ON Services, you will play a key role in shaping the future of our flagship store in New York City. This position requires a strong leader who can drive store performance and deliver exceptional customer service. You will be responsible for supervising a team of up to 8 Retail Advisors, managing daily zoning schedules, and maintaining in-depth knowledge of product technical information.

Key Responsibilities
  • Provide exceptional customer service, including greeting customers, responding to inquiries, and creating solutions to meet customer needs.
  • Supervise and mentor a team of Retail Advisors, demonstrating a customer-focused approach and promoting a positive work environment.
  • Manage and implement daily zoning schedules to optimize store performance.
  • Open and close the store, adhering to established protocols.
  • Maintain in-depth knowledge of product technical information to provide expert advice to customers.
  • Assist with inventory management, including placing new orders and fill-in orders.
  • Contribute to merchandising and event planning to drive sales and engagement.
Requirements
  • High School Diploma; Bachelor's Degree preferred.
  • 1+ year of experience in a retail work environment, with 1 year in a supervisory role.
  • Strong communication and interpersonal skills.
  • Strong computer skills and experience with Square.
  • Ability to take initiative, learn quickly, and work independently and as part of a team.
  • Eye for maintaining outstanding store condition and visual merchandising standards.
  • Ability to multitask, prioritize tasks, and remain flexible to meet business needs.
Physical Demands

This position requires constant movement, talking, hearing, reaching, grabbing, climbing stairs, and standing for extended periods. May occasionally involve stooping, kneeling, and crouching.

What We Offer

As a member of the ON Services team, you will enjoy a dynamic, challenging, and sportive work environment. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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