Design Sales Team Lead

5 days ago


New York, New York, United States Crate & Barrel Full time

We're a team of passionate individuals who strive to deliver exceptional customer experiences. As a Design Sales Team Lead, you'll play a key role in driving sales and exceeding customer expectations.

Key Responsibilities:

  • Lead a team of Sales Associates to meet daily sales goals and provide exceptional customer service.
  • Coach and develop associates to improve their product knowledge, selling skills, and customer service abilities.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies, and procedures.
  • Maintain an understanding of new store initiatives and communicate changes to the team, ensuring adoption throughout the store.
  • Focus on promoting and driving sales, maintaining an awareness of current product in-store and not in-store.
  • Review KPI results, working with the Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.

Requirements:

  • Strong communication and interpersonal skills.
  • High school diploma/GED or equivalent.
  • 1+ years customer service or retail experience.

We're looking for a driven professional with an inclusive mindset to join our team. If you have a passion for design and home furnishings, and a strong desire to deliver exceptional customer experiences, we'd love to hear from you.



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