Medical Call Center Representative

3 weeks ago


Louisville, Kentucky, United States Baptist Health System KY & IN Full time

Job Summary

We are seeking a highly skilled and compassionate Medical Call Center Representative to join our team at Baptist Health System KY & IN. As a key member of our Patient Connection Hub, you will play a vital role in providing exceptional customer service and streamlining the appointment scheduling process for our patients.

Key Responsibilities

  • Field incoming calls from patients to schedule appointments, complete referrals, and retrieve medical records.
  • Work in a fast-paced call center environment, maintaining a high level of accuracy and professionalism.
  • Independently resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications, and insurance verifications.
  • Index medical records according to defined processes.
  • Demonstrate exceptional verbal and written communication skills, conveying information clearly and concisely.
  • Maintain composure during moments of stress and provide a helpful disposition at all times.

Requirements

  • High School Diploma or equivalent.
  • Strong computer skills and research abilities.
  • Ability to pass a thorough background check and drug screen.
  • Excellent attendance, punctuality, and ability to meet established metrics.

Preferred Qualifications

  • Prior medical office experience or call center experience.
  • Prior experience in pre-registration and/or scheduling.

About Baptist Health System KY & IN

We are a leading healthcare provider in Kentucky and Indiana, dedicated to delivering exceptional patient care and improving the health of our communities. Our Patient Connection Hub is a state-of-the-art call center designed to streamline patient and provider communication.



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