Medical Call Center Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and compassionate Medical Call Center Representative to join our team at Baptist Health System KY & IN. As a key member of our Patient Connection Hub, you will play a vital role in providing exceptional customer service and streamlining the appointment scheduling process for our patients.
Key Responsibilities
- Field incoming calls from patients to schedule appointments, complete referrals, and retrieve medical records.
- Work in a fast-paced call center environment, maintaining a high level of accuracy and professionalism.
- Independently resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications, and insurance verifications.
- Index medical records according to defined processes.
- Demonstrate exceptional verbal and written communication skills, conveying information clearly and concisely.
- Maintain composure during moments of stress and provide a helpful disposition at all times.
Requirements
- High School Diploma or equivalent.
- Strong computer skills and research abilities.
- Ability to pass a thorough background check and drug screen.
- Excellent attendance, punctuality, and ability to meet established metrics.
Preferred Qualifications
- Prior medical office experience or call center experience.
- Prior experience in pre-registration and/or scheduling.
About Baptist Health System KY & IN
We are a leading healthcare provider in Kentucky and Indiana, dedicated to delivering exceptional patient care and improving the health of our communities. Our Patient Connection Hub is a state-of-the-art call center designed to streamline patient and provider communication.
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