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Pharmacy Technician

1 month ago

Louisville, Kentucky, United States Baptist Health Full time
Job Title: Patient Engagement Pharmacy Technician Job Summary: Baptist Health is seeking a Patient Engagement Pharmacy Technician to join our team at our Central Pharmacy in LaGrange, KY. Key Responsibilities: * Demonstrates commitment to quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards. * Upholds standards of pharmacy services with the overall vision for the organization. * Engages in personal development to stay updated with pharmacy trends related to role and practice setting. * Communicates and represents pharmacy effectively throughout all levels of the organization. * Performs tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies. * Navigates dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order. * Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner. * Uses available software tools to synchronize patient medication refills. * Serves as primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist. * Provides excellent care showing empathy and compassion to patients and caregivers. * Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment. * Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. * Escalates problems to a pharmacist or manager if unable to resolve independently. * Assists in training new staff and contributes to team meetings. Requirements: * High School Diploma or equivalent required. * If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy before or on the date of hire (no testing is required; only a completed application and fee). * Previous retail, mail order, central/call center pharmacy work experience preferred. About Baptist Health: Baptist Health is an Equal Employment Opportunity employer.