Planet Fitness Bozeman Assistant Club Manager Position
2 months ago
The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.
Key Responsibilities- Staff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
- Operational Support: Assist with staff management, provide backup support to the Club Manager as needed, and assist in scheduling and supervising staff.
- Member Service: Ensure staff provides a superior customer experience at all times, assist in resolving or escalating employee issues or concerns, and facilitate member requests, issues, and questions.
- Facility Maintenance: Assist in overseeing cleanliness and maintenance of the facility, assist in ordering supplies using specific budgets based on club requirements, and assist in tracking statistics and reports.
- Customer Service Skills: Superior customer service skills are essential for this role.
- Experience: Experience working as a Member Service Representative at Planet Fitness is preferable but not required.
- Supervisory Skills: Solid supervisory, diplomacy, and listening skills are necessary for this position.
- Computer Proficiency: Basic computer proficiency (Microsoft Suite) is required.
- Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 75 lbs, and will occasionally encounter toxic chemicals during shift.
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