Service Desk Manager
6 hours ago
We are seeking a highly motivated and customer-focused Service Desk Lead to join our team at Ridge Athletic Clubs. As a key member of our Service Desk Department, you will be responsible for providing exceptional service to our members and ensuring a positive experience for them while they are in the club.
Key Responsibilities- Direct and coordinate all assigned activities pertaining to the Service Desk Department.
- Ensure member guidelines are being followed throughout the Club at and away from the desk.
- Communicate Ridge guidelines to members in a positive and effective manner.
- Provide excellent customer service and resolve member inquiries in a timely and professional manner.
- Work closely with the Service Desk Director to achieve departmental goals and objectives.
- High School Diploma or equivalent.
- Minimum of three years of experience providing outstanding customer service, preferably in a commercial club environment.
- Previous experience in the area of fitness is preferred.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
Monday to Thursday: 4:00 pm - 9:00 pm
Saturday: 8:00 pm - 12:00 pm
25 hours per week
Compensation$20.00-$23.00 per hour
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