Service Desk Manager

6 hours ago


Bozeman, Montana, United States Ridge Athletic Clubs Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Lead to join our team at Ridge Athletic Clubs. As a key member of our Service Desk Department, you will be responsible for providing exceptional service to our members and ensuring a positive experience for them while they are in the club.

Key Responsibilities
  • Direct and coordinate all assigned activities pertaining to the Service Desk Department.
  • Ensure member guidelines are being followed throughout the Club at and away from the desk.
  • Communicate Ridge guidelines to members in a positive and effective manner.
  • Provide excellent customer service and resolve member inquiries in a timely and professional manner.
  • Work closely with the Service Desk Director to achieve departmental goals and objectives.
Requirements
  • High School Diploma or equivalent.
  • Minimum of three years of experience providing outstanding customer service, preferably in a commercial club environment.
  • Previous experience in the area of fitness is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
Working Hours

Monday to Thursday: 4:00 pm - 9:00 pm

Saturday: 8:00 pm - 12:00 pm

25 hours per week

Compensation

$20.00-$23.00 per hour



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