Enterprise Customer Advocate

3 days ago


Burlington, Massachusetts, United States Veracode Full time
Job Description

We are seeking a highly skilled and experienced Enterprise Customer Advocate to join our team at Veracode. In this role, you will be responsible for building and maintaining strong relationships with senior and executive management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI. You will work closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams to ensure our services are delivered successfully.

The ideal candidate will have a proven track record of delivering products and services that meet the business objectives of their clients, while promoting customer satisfaction and loyalty. They will also be able to educate customers on the use and benefits of Veracode solutions, work closely with Veracode Support and other Services teams to ensure a consistently positive customer experience, and serve as a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. This is a full-time position with an estimated salary range of $95,000 - $130,000 per year, depending on experience.

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