Customer Relationship Representative

4 weeks ago


Irvine, California, United States VORTEX INDUSTRIES, LLC. Full time
Job Description

VORTEX INDUSTRIES, LLC. is seeking a highly skilled Customer Relationship Representative to join our team at our Headquarters in Irvine, CA.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to build strong relationships with customers and provide exceptional customer service.

Key Responsibilities:

  • Provide proactive customer service through phone calls, emails, and correspondence.
  • Develop and maintain strong partnerships with customers to understand their needs and provide tailored solutions.
  • Collaborate with local service centers to ensure seamless customer experience.
  • Manage national account customers, including orders, estimates, and product information.
  • Conduct regular KPI calls with customers and service centers.
  • Ensure confidentiality and security of sensitive data.
  • Communicate effectively with team members and customers.
  • Enter accurate data into customer accounts and databases.
  • Meet deadlines through critical thinking, prioritization, and multitasking.

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years of customer service experience.
  • Self-motivated and able to work with minimal supervision.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Computer knowledge and skills, including MS Office Suite.
  • Experience with Salesforce a plus.

Work Environment:

  • Office environment with moderate noise level.
  • Monday-Friday, 8:30am-5:30pm.
  • Ability to walk short distances.


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