Customer Service Representative II

4 weeks ago

Irvine, California, United States AmeriHome Mortgage Company, LLC Full time
Job Title: Customer Service Representative II

Location: CA - Irvine

Job Summary:

The Customer Service Representative II will be handling customer inquiries about our mortgage products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.

Key Responsibilities:

  • Responsible for handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
  • Required to perform a minimum number of transfers per day to available agents
  • Contacts prospective clients to generate interest in our mortgage products
  • Communicates effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
  • Multi-task effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System
Requirements:

  • 2+ years of relevant inside sales experience preferred
  • College education preferred
  • High School diploma or GED required
  • Comfortable meeting production goals in a deadline-driven environment
  • Able to work well in a team
  • Excellent communication skills
  • Flexible schedule with the ability to work various shifts
Benefits:

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career.

About the Company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. We are committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

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