Installation Process Manager
6 days ago
We are seeking a highly skilled and experienced Installation Process Manager to join our team at Renewal by Andersen. As a key member of our operations team, you will be responsible for managing the installation process, ensuring that our customers receive exceptional service and that our installation teams are equipped to deliver flawless results.
Key Responsibilities- Manage the installation process, including technical measurement, warehouse, installation, and service, to ensure customer satisfaction and efficiency.
- Implement and execute recruiting strategies to meet workforce requirements and ensure that installation process associates are prepared and able to deliver exceptional results.
- Work closely with sales and customer process functions to ensure resources are aligned with demand fluctuations and that installation process issues are resolved promptly.
- Participate in the CORO Safety Committee and ensure that all regulatory procedures and requirements impacting the installation process are met.
- Supervise installation process associates, including performance planning, fostering open communication, and addressing team concerns and questions.
- Work directly with customers to resolve installation process issues and ensure that their needs are met.
- Four-year degree or an equivalent combination of education and experience preferred.
- Valid driver's license with an acceptable accident and moving violation motor vehicle record.
- A minimum of 7 years of work experience in the home improvement or other closely related field preferred.
- A minimum of 7 years of direct supervision experience preferred.
- Strong written and verbal communication skills.
- Knowledge of applicable building codes and construction techniques preferred.
- Previous work experience recruiting and managing independent contractors and ability to work and lead in a team environment required.
- Previous P&L responsibility required.
- Medical, dental, vision, and life insurance.
- Health Savings Account contributions.
- Paid holidays and PTO.
- 401(k) plan and contributions.
- Professional development and tuition reimbursement opportunities.
- Charity contributions.
- Nationwide career opportunities.
Renewal by Andersen is a leading provider of window and door replacement solutions. We are committed to delivering exceptional service and quality products to our customers. Our team is passionate about innovation, quality, and customer satisfaction, and we are seeking like-minded individuals to join our team.
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