Program Operations Assistant

1 week ago


West Monroe, Louisiana, United States The City of West Monroe Full time
Position Overview

Salary: Competitive compensation based on experience.

Essential Qualifications:

  1. Completion of high school education or equivalent.
  2. Strong clerical and computer proficiency.
  3. Prior experience in administrative functions.
  4. Excellent organizational capabilities.
  5. Ability to interact courteously with participants both via phone and in person.
  6. Team-oriented mindset to collaborate effectively with colleagues.
  7. Familiarity with data entry software.
  8. Positive and supportive attitude when engaging with clients and staff.

Key Responsibilities:

  • Maintain accurate records of all phone inquiries and necessary documentation for transit and community services.
  • Support the daily entry of precise data and attendance records for transit and classroom activities.
  • Assist with various tasks, including:
    • Coordinating transit routes and schedules for drivers.
  • Welcoming new participants, conducting facility tours, issuing membership cards, and updating records.
  • Conduct follow-up calls regarding transit schedules or new participant inquiries.
  • Guide seniors in completing individual assessments and applications for various services.
  • Provide support to the Executive Director and Program Managers in delivering programs and services.
  • Assist with meal ordering and distribution processes.
  • Contribute to the overall effective operation of the organization, including securing the facility at the end of the day.
  • Possess knowledge of relevant policies, procedures, and local service providers to ensure effective service delivery.

Work Schedule: Up to 25 hours per week without additional benefits, with flexibility to adjust hours following holiday closures.



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