Seasonal Client Relations Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused Seasonal Client Relations Coordinator to join our team. As a key member of our Client Relations team, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat inquiries.
Key Responsibilities:
- Answer phone, email, and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- All other duties as assigned by supervisor
Requirements:
- Saturday & Sunday open availability
- 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
- Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge
- Proactive at anticipating problems and capable of analyzing and arriving at a workable solution
- Proactively seeks feedback to improve performance
- Strong ability to exercise appropriate judgment
- High level of attention to detail
- Proven excellence at communication skills (verbal and written) and ability to multitask
- Established knowledge of Microsoft Excel and Word
- Knowledge of French and/or Mandarin is a plus
About Us
Hermès is a creator, artisan, and seller of high-quality objects since 1837. We are an independent, family-owned French house that employs nearly 20,000 people worldwide. We cultivate the freedom and autonomy of each individual through responsible management and perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
About the Team
We are an equal opportunity employer and are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.
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