Seasonal Client Relations Specialist

2 weeks ago

New York, New York, United States Hermès Full time
About the Role

We are seeking a highly skilled and customer-focused Seasonal Client Relations Coordinator to join our team. As a key member of our Client Relations team, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat inquiries.

Key Responsibilities:

  • Answer phone, email, and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
  • Display and implement product knowledge, while conveying the Hermès style, values, and vision
  • Follow-up and resolve all client issues and inquiries in a timely manner
  • Respond to client voicemails
  • Place online orders and follow-up on pending orders
  • Resolve delivery issues related to e-Commerce orders
  • Maintain confidentiality and company policies for data protection and security
  • Adhere to all Hermès policy & procedures relative to role and responsibilities
  • Uphold high client expectations in every interaction
  • All other duties as assigned by supervisor

Requirements:

  • Saturday & Sunday open availability
  • 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
  • Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge
  • Proactive at anticipating problems and capable of analyzing and arriving at a workable solution
  • Proactively seeks feedback to improve performance
  • Strong ability to exercise appropriate judgment
  • High level of attention to detail
  • Proven excellence at communication skills (verbal and written) and ability to multitask
  • Established knowledge of Microsoft Excel and Word
  • Knowledge of French and/or Mandarin is a plus

About Us

Hermès is a creator, artisan, and seller of high-quality objects since 1837. We are an independent, family-owned French house that employs nearly 20,000 people worldwide. We cultivate the freedom and autonomy of each individual through responsible management and perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

About the Team

We are an equal opportunity employer and are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.

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