Seasonal Client Care Specialist
4 days ago
Client Services Department Overview
Tiffany & Co. is seeking a highly skilled and experienced Client Care Representative to join our team on a seasonal, full-time basis. This exciting opportunity will provide the successful candidate with the chance to deliver exceptional client service to our valued clientele, with a focus on repair-related services.
Responsibilities:
* Accept client merchandise for repair, valuation, special order, engraving, embossing, or etching
* Demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings, and departmental interactions
* Maintain a professional approach during all face-to-face interactions with clients, perform necessary follow-up in a timely manner, and assist with department opening and closing procedures
* Meet and maintain established 'average wait times' and 'productivity' goals, assisting 20-25 clients per day while ensuring security standards are maintained
* Provide support and assistance to management and colleagues with special assignments
Qualifications:
* Willingness to work non-traditional business hours, including nights, weekends, and holidays
* Exemplary organizational, detail, and multi-tasking abilities
* Undergraduate college degree with 2-3 years of experience in a client service-related capacity
* Graduate Gemology degree and strong knowledge of jewelry, silver, and/or watch repair are preferred
Compensation:
The hiring range for this position is $20.00 - $23.00 per hour, with the rate of pay dependent on the candidate's relevant skills and experience.
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