Product Strategy Specialist
7 days ago
About the Role
Enatel, a world-leading designer and manufacturer of power management, power conversion, and energy storage technology, is seeking a highly skilled Technical Product Manager to join our team. As a key member of our North American operations, you will be responsible for driving the technical strategy for the region, ensuring seamless support for new product launches, and facilitating the development of innovative solutions that meet the needs of our customers.
Key Responsibilities
- Collaborate with cross-functional teams to create customized solutions that meet customer needs
- Product and feature application testing and validation will be a critical component of this role
- Establish and maintain a collaborative technical partnership between Enatel and key customers in the market, founded on trust and technical value add
- Manage Customer Value Analysis/Value Engineering opportunities and feedback to Enatel product management
- Manage the assessment, repair, and reporting on any product returns (chargers and modules)
- Facilitate escalation, collaboration, and communication with Enatel product management on feature requests and issues
- Assist with in-region compliance requirements
- Understand user interface requirements
- Product lifecycle data and analysis
- Define and execute customer technical and product training programs in North America
- Develop and maintain trusted relationships with key partners in the market
- Provide Motive Power Field Support to Crown service technicians
- Extend Enatel product quality management into the field
- Contribute to supply chain projects and decisions with US-based inventory and production
Requirements
- Degree-qualified engineer in electronic, electrical, or equivalent experience
- Minimum 5 years' experience in electronics technical support roles
Desirable Skills and Abilities
- Multi-discipline engineering breadth and capability
- Electromechanical capability
- Working knowledge of communications technologies, Wi-Fi, Bluetooth, Ethernet
- Comprehension of device circuitry and functionality
- Systems thinking and logic
- Fault diagnostics and reasoning
- Technical report writing
- Strong interpersonal communication skills
- Presentation capabilities (to individuals and small groups)
- Self-motivated and directed with excellent priority setting competency
- Ability to interact effectively with a variety of personnel at all organizational levels
- Responsive and customer-focused
- Team-oriented, actively contributing to the company's success
- Ambitious, inquisitive, and persistent
- Excellent self-organization skills
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