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Reception Services Specialist

2 months ago

Chicago, Illinois, United States Ennismore International Management Limited Full time

We are seeking a **Hospitality Front Desk Associate** to become a vital part of our Front Office team. This role is centered at the reception area, where you will be the first point of contact for our guests. Your primary responsibility will be to deliver a warm, welcoming, and efficient service to all visitors from their arrival to their departure.

**Key Responsibilities:**

  • Manage guest check-in and check-out processes, ensuring accurate billing and data collection.
  • Collaborate with the Front Office Manager and team to implement effective selling strategies, aiming for optimal occupancy rates.
  • Provide guests with information about hotel amenities, including dining options and scheduled activities.
  • Offer recommendations for local attractions, dining, and shopping experiences.
  • Maintain a vigilant presence in public areas, addressing any needs or concerns promptly.
  • Assist guests with luggage storage and retrieval as necessary.
  • Exhibit a positive demeanor, even when faced with challenges, to ensure guest satisfaction.
  • Support colleagues and foster a collaborative team environment.
  • Work closely with Housekeeping, Sales, and Restaurant teams to ensure seamless operations.
  • Adhere to safety protocols and health standards to maintain a secure environment.

**What We Value:**

  • A genuine desire to create memorable experiences for our guests.
  • A collaborative spirit, with a focus on teamwork and shared success.
  • Flexibility and willingness to adapt to changing circumstances.
  • A commitment to personal and professional growth within a dynamic company.

**Benefits:**

  • Competitive salary with opportunities for tips.
  • Comprehensive healthcare benefits.
  • Generous paid time off and rewards for exceptional service.
  • Discounts across the Ennismore family of brands.
  • Opportunities for career advancement and skill development.
  • Regular team gatherings to foster a fun and engaging work culture.

We strive to create an inclusive recruitment process, ensuring that all candidates feel comfortable and valued. If there are any accommodations that would help you shine during the application process, please let us know.