Administrative Support Specialist

2 weeks ago

Chicago, Illinois, United States Evangelical Covenant Church Full time
Job Title: Receptionist/Operation SpecialistJob Summary

The Evangelical Covenant Church is seeking a highly skilled and organized Receptionist/Operation Specialist to join our team. This individual will provide administrative support to the Operations Team, ensuring the smooth operation of our ministry efforts.

Key Responsibilities
  • Provide exceptional customer service to our constituency, responding to inquiries and directing them to the appropriate person or resource.
  • Manage the reception area, greeting visitors, and connecting them to the correct destination.
  • Operate reception area equipment, answering and screening calls, and providing information as needed.
  • Work closely with the Director of Ministry Services for Operations to improve and standardize processes across the team.
  • Coordinate logistics and provide support for ministry meetings and events.
  • Ensure all meeting logistics and engagement reflect the mission, vision, values, goals, and standards of the Covenant and Covenant leadership.
  • Prepare written and presentation materials to support meetings and events.
  • Manage ministry, meeting, and participant expenses and reimbursement requests.
  • Oversee the ECC's master meeting schedule and synchronize staff calendars to optimize staff time.
  • Gain working familiarity with operational playbooks, procedures, and policy documents.
  • Ensure web presence and campaigns remain current and responsive to team/ministry objectives.
  • Utilize office machines and computer applications to expedite daily operations.
  • Ensure material and supplies inventory is maintained.
  • Make travel arrangements and manage event registration for staff.
  • Manage, produce, or collate incoming/outgoing mailings and correspondence.
Requirements
  • Bachelor's Degree with no less than 5 years of experience in an administrative role with heavy customer service emphasis.
  • Proficiency with project management and CRM database systems, preferably Raiser's Edge or Salesforce.
  • Proficiency with project management software like ClickUp, Microsoft Project, Basecamp, or Trello.
  • Proficiency with other Microsoft and Windows applications and web technologies.
Preferred Qualifications
  • Personal engagement in a ministry/nonprofit setting.
Work Environment

The ideal candidate will be able to work occasionally on weekends for meetings, work well in a professional office setting, and occasionally work in remote locations. The candidate must be willing to engage in domestic travel and be versatile and able to work for prolonged segments sitting or standing.

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