Support Specialist

3 days ago


Chicago, Illinois, United States Marillac Stt Family Services, Inc. Full time
Job Title: Support Specialist

Job Summary: We are seeking a Support Specialist to join our Community Outreach Services team at Marillac St. Vincent Family Services, Inc. The ideal candidate will have a strong understanding of our mission, vision, and core values, and will be able to demonstrate an ability to work independently and as part of a team.

Key Responsibilities:
  1. Oversee the Universal Intake System to track data and participation across MSV programs.
  2. Work closely with MSV Direct Service Staff to ensure the G.R.O.W approach is implemented in all services distributed to clients.
  3. Strengthen participants' access to additional services, including referrals and/or bringing services on-site.
  4. Work with G.R.O.W clients to develop and implement SMART Goal writing and quarterly accountability sessions.
  5. Cross program resource engagement.
  6. Track and input Data for Universal Intake form.
  7. Create and promote opportunities for participant feedback regarding program services.
  8. Complete required internal and external reporting in a timely and accurate manner.
  9. Participate in ongoing education and professional development.
  10. Perform other duties as assigned by supervisor.
  11. Act with integrity and aspire to model our Core Values in the delivery of all services.

Requirements:
  1. At least 2 years of college and/or 3 years in related fields required.
  2. Creative and motivated self-starter.
  3. Excellent written, verbal, computer, and presentation skills.
  4. Proven organizational and follow-up skills.
  5. Proven ability to work independently and as a member of a team.
  6. Comfortable working with diverse clients, volunteers, staff and other service providers.
  7. Ability to handle a range of client situations calmly, professionally and respectfully.
  8. Ability to represent the agency to the public.
  9. Ability to read, speak, and write English proficiently. Bilingual is a plus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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