Customer Experience Liaison

3 days ago


Troy, Michigan, United States Edcor Data Services LLC Full time

At Edcor Data Services LLC, we are seeking a dedicated Customer Experience Liaison to join our team in Troy, MI. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and resolving complex issues.

Key Responsibilities:
  • We are responsible for responding to inbound calls from customers regarding their tuition assistance applications, reimbursement requests, and other program-related inquiries.
  • We utilize dual monitors, policy reference tools, and claims reference tools to provide accurate and consistent information to our customers.
  • We maintain the contact center database by entering call log notes and important call information.
  • We strive to meet or exceed expectations of job performance, which includes call monitors, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
Requirements:
  • A high school diploma or equivalent is required for this position.
  • We have 1-4 years of customer service experience, preferably within a call center environment.
  • Familiarity with Microsoft Suite, Outlook, and Internet Explorer is necessary.
  • The ability to remain flexible and adaptable in a fast-paced environment is crucial.
Compensation and Benefits:
  • This position offers a competitive salary of $15/hour, along with quarterly quality bonuses based on performance.
  • We also provide excellent benefits, including medical, dental, vision, 401(k), disability, and life insurance.

We are committed to creating a positive work environment that supports the growth and development of our employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please consider joining our team.



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