Insurance Professional, Trainer and Liaison

7 days ago


Troy, Michigan, United States Michigan Farm Bureau Full time

Job Summary

We are seeking a skilled Insurance Professional, Trainer and Liaison to join our team at Michigan Farm Bureau. The successful candidate will be responsible for providing comprehensive training and customer service support for independent contractor insurance agents.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to lead the Field Force to success by offering expert guidance on quoting, selling, and servicing clients. As a key member of our Agent Development Office, you will be instrumental in ensuring seamless communication between our team and external stakeholders.

Responsibilities

  • Provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner.

  • Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.

  • Foster strong relationships with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds through face-to-face interaction.

  • Take ownership of complaints and inquiries and proactively follow through to resolution.

  • Process and verify insurance and membership transactions, as well as receive, process, and apply payments from customers.

  • Maintain cash drawer by counting cash and keeping a daily log.

  • Gather and prepare quotes and information for all lines of business.

  • Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.

Requirements

The ideal candidate will possess:

  • An Associate's degree.

  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint.

  • An active Property & Casualty (P/C) license, or the ability to obtain one within 90 days of employment.

  • A willingness to pursue continuing job-related training and education.

  • A Bachelor's degree in Business Administration, FBCISR, AINS, CIC, Management, Insurance, or Finance, or equivalent experience.

  • Minimum one year of experience in insurance processing.

  • Two years of professional office experience and customer service.

Benefits

We offer a competitive salary, ranging from $35,000 to $45,000 per year, depending on qualifications and experience. Additionally, we provide a full benefit package, including medical, dental, vision, and a 401K plan.



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