Customer Service Representative
5 days ago
At Specialized Recruiting Group, we are looking for a highly skilled Customer Service Representative to join our Inside Sales team. As a Customer Service Representative, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service.
Key Responsibilities:- Answer and manage phone calls and assist visitors at the front lobby.
- Coordinate with Sales to manage customer requirements, pricing, logistics, and account management.
- Establish new customer accounts, run credit checks, set up payment terms, and maintain records.
- Collaborate with Production Control on pricing, lead times, and customer requirements.
- Validate and process customer quotes, purchase orders, and create related documentation.
- Process Pull Ahead Requests (PAR) and manage urgent communications across departments.
- Prepare Material Certifications and ensure proper invoicing for shipments.
- Handle Return Material Authorizations (RMAs) and follow up with customers on status.
- Assist in accounts receivable and shipping functions as needed.
- Respond to customer inquiries and track feedback, ensuring on-time delivery reporting.
Estimated Salary: $50,000 - $70,000 per year
Our competitive salary range is based on industry standards and location. Salaries are commensurate with experience and qualifications.
Requirements:- Minimum 3 years of customer service and inside sales experience.
- Experience with ERP systems (e.g., Made to Manage, SAP, Plex).
- Proficiency in Microsoft Office is a plus.
- Strong attention to detail and excellent organizational skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Customer-focused with a positive and professional demeanor.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including medical, dental, and vision insurance.
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