Customer Service Representative

5 days ago


Troy, Michigan, United States Specialized Recruiting Group Full time

At Specialized Recruiting Group, we are looking for a highly skilled Customer Service Representative to join our Inside Sales team. As a Customer Service Representative, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service.

Key Responsibilities:
  • Answer and manage phone calls and assist visitors at the front lobby.
  • Coordinate with Sales to manage customer requirements, pricing, logistics, and account management.
  • Establish new customer accounts, run credit checks, set up payment terms, and maintain records.
  • Collaborate with Production Control on pricing, lead times, and customer requirements.
  • Validate and process customer quotes, purchase orders, and create related documentation.
  • Process Pull Ahead Requests (PAR) and manage urgent communications across departments.
  • Prepare Material Certifications and ensure proper invoicing for shipments.
  • Handle Return Material Authorizations (RMAs) and follow up with customers on status.
  • Assist in accounts receivable and shipping functions as needed.
  • Respond to customer inquiries and track feedback, ensuring on-time delivery reporting.

Estimated Salary: $50,000 - $70,000 per year

Our competitive salary range is based on industry standards and location. Salaries are commensurate with experience and qualifications.

Requirements:
  • Minimum 3 years of customer service and inside sales experience.
  • Experience with ERP systems (e.g., Made to Manage, SAP, Plex).
  • Proficiency in Microsoft Office is a plus.
  • Strong attention to detail and excellent organizational skills.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Customer-focused with a positive and professional demeanor.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision insurance.


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