Account Representative

1 week ago


Lowell, Massachusetts, United States Hackensack Meridian Health Full time
About the Role

At Hackensack Meridian Health, we are committed to delivering exceptional patient care and service. As an Account Representative, you will play a critical role in ensuring the accuracy and completeness of all submissions for maximum reimbursement.

Key Responsibilities
  • Liaise with patients to address billing inquiries and concerns.
  • Advocate for patients when claims are not paid properly.
  • Manage insurance plans and coordinate authorizations and referrals.
  • Provide billing education to staff and providers.
  • Process letters of medical necessity and record requests from insurance companies.
  • Review denials and communications from MCX as needed.
  • Run and review revenue cycle reports to identify trends and issues.
  • Communicate effectively with co-workers, insurance companies, management, and physician office staff.
Requirements
  • High school diploma or equivalent.
  • Prior billing experience and knowledge of ICD-10 and CPT codes.
  • Ability to work effectively in a team environment.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment. We offer competitive benefits, opportunities for professional growth and development, and a commitment to excellence in patient care.



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