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Event Coordination Manager

2 months ago

New York, New York, United States Knickerbocker Full time

Compensation Type:

Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management firm recognized for its innovative approach within the industry. Highgate holds a significant position in U.S. gateway markets, including major cities, and is rapidly expanding its footprint in Europe, Latin America, and the Caribbean.

With a portfolio that boasts an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or disposition.


Highgate possesses the creativity and resources to develop tailored hotel brands and employs industry-leading proprietary revenue management tools that identify and predict changing market dynamics to enhance performance and maximize asset value.

With an executive team comprised of some of the most experienced leaders in hotel management, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate operates corporate offices in key locations.

Location:


The Knickerbocker, a historic New York landmark, has been reimagined as the first luxury hotel in Times Square, offering a unique blend of classic elegance and modern luxury.

Once a host to notable figures, The Knickerbocker has retained its historic charm while providing a luxurious experience with 300 exquisite guestrooms and suites featuring stunning views and bespoke furnishings.

The hotel embodies the essence of New York City's premier luxury lifestyle.

Overview:


The Event Coordination Manager is tasked with overseeing and managing group business once it has been secured by the sales team, ensuring a seamless execution of events and functions while maintaining profitable operations and high-quality service standards.

This role involves promoting food and beverage business ideas, reducing employee turnover, and achieving budgeted productivity while consistently delivering quality.

The Event Coordination Manager serves as a crucial link between clients and operational departments to guarantee a successful meeting experience before, during, and after the event, fostering repeat business.
Responsibilities:
General Requirements
Maintain a welcoming and friendly demeanor at all times.

Communicate effectively, both verbally and in writing, with all levels of employees and guests in a courteous and service-oriented manner.

Listen attentively to and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all interactions with guests and employees in a friendly and service-oriented manner.
Attend all required meetings and training sessions.
Participate in management coverage as needed.

Maintain regular attendance in accordance with company standards, which may vary based on hotel needs.

Uphold high standards of personal appearance and grooming, including wearing nametags.
Adhere to company standards and regulations to promote safe and efficient hotel operations.
Maximize productivity efforts, identify issues, and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and resolving issues as necessary.
Maintain confidentiality of sensitive information.
Perform additional duties as assigned by management.

Fundamental Requirements:
Keep the immediate supervisor informed of all issues requiring attention.
Prepare and submit necessary reports promptly.
Follow up on all inquiries within 24 hours via phone and within 3 days in writing.
Understand meeting room setups and capabilities.
Be knowledgeable about sleeping room configurations and types.
Respond promptly to requests from Meeting Planners.

Utilize the Partnership Agreement to fulfill client needs.

Possess comprehensive knowledge of all operational departments within the hotel, including guest services, reservations, housekeeping, audio-visual, accounting, restaurants, bars, and engineering.
Engage with external planners and vendors for event setup.
Maintain pricing integrity and propose upscale menus for clients.
Create, review, and revise rooming lists and VIP lists.
Manage existing accounts and follow up with clients to secure future business.
Collaborate with other food and beverage managers to address any issues as they arise.
Manage the function book and adjust space to optimize revenue potential.
Be present on the floor and assist staff as needed during events.
Participate in and/or conduct departmental and hotel training sessions.
Plan and execute holiday and special events in collaboration with the Director of Catering.
Utilize feedback from Meeting Planner evaluations to enhance service and quality.
Participate in the required management program as scheduled.

Qualifications:

Education & Experience:
At least 2 years of progressive experience in a hotel or related field.
A college degree and 1 or more years of relevant experience.
Proficiency in Windows, company-approved spreadsheets, and word processing.
Experience with Opera system (required)
Experience with Salesforce system (preferred)

Physical Requirements:
Flexibility and long hours may be required.

Medium work involving exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Expected Salary Range ($70,000 - $80,000). Bonus Eligible