Customer Service Representative

3 days ago


Lewiston, Maine, United States Community Concepts Full time
Job Overview

Community Concepts is seeking a highly skilled Customer Service Specialist-Receptionist to join our team in Lewiston. This 40-hour per week position involves providing exceptional customer service, managing daily operations, and supporting our community programs.

Key Responsibilities:

  • Provide professional and compassionate customer service to individuals and groups, ensuring a positive experience for all visitors and callers.
  • Stay up-to-date with program services and activities, providing accurate information and referrals as needed.
  • Assist with coordinating program waitlists, maintaining security and safety, and reporting any issues or concerns.
  • Perform administrative tasks, including mail and delivery management, and provide support to other positions as needed.
  • Participate in individual reflective supervision, team meetings, and annual evaluation processes.

Requirements:

  • Associate's degree in Secretarial Science or Human Services preferred; High School Diploma or GED required.
  • Minimum 3 years' customer service experience in a social service setting.
  • Strong interpersonal and communication skills, with the ability to work autonomously and as part of a team.

Benefits:

  • Comprehensive benefits package, including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnity.
  • Paid Time Off (up to 18 days for full-time employees).
  • 13 paid holidays per year.
  • 403(b) pension plan with agency match.
  • Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.


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