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Insurance Customer Service Representative

2 months ago

Lewiston, Maine, United States InsureOne Insurance Services America LLC Full time
About Us

InsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US. As part of Confie, one of the largest privately owned insurance agencies/brokers in the country, we have a proven track record of delivering exceptional service to our clients.

What We Offer
  • Competitive hourly pay with performance-based bonus opportunities
  • Continuous training and mentorship to help you grow in your career
  • A growth-oriented culture with opportunities for internal promotion
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • A 401K plan with a competitive employer match
  • Paid time off, including holidays, vacation, and personal time
  • An annual incentive trip for top performers
  • Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans
Job Summary

The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work well in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to policyholders
  • Answer questions and resolve concerns related to Property & Casualty insurance
  • Interpret policies and explain coverage to clients
  • Upsell and cross-sell existing clients
Requirements
  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work well in a fast-paced environment
Preferred Qualifications
  • Bachelor's degree or 1+ year(s) of relevant sales experience
  • Property & Casualty license