Patient Service Representative
3 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Central Maine Medical Center. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and experiences.
Key Responsibilities- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
- Maintain private physician office charts.
- Check-in patients upon arrival, verify patient demographic data, and present and educate patients on required forms.
- Collect and post payments and balances on accounts, complete daily reconciliation of cash, and follow procedures according to standards.
- Utilize centralized scheduling systems and software applications to schedule appointments, verify and update patients' demographic information, and transfer to registration for update per organization policy, procedures, and standards.
- Schedule tests and procedures, complete and distribute ancillary service requisitions, and check-out patients.
- Communicate with patients and staff using multiple advanced communication tools, including phone call handling, telecommunication systems, emails, faxes, and online chats and scheduling applications.
- High school diploma or equivalent required.
- Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare-related field.
- Prior medical office experience and knowledge of medical terminology preferred.
- Demonstrated proficiency with data entry/keyboarding preferred.
Central Maine Medical Center offers a comprehensive benefits package, including robust paid time off, medical, dental, and vision plans, health savings account, basic life insurance, supplemental life insurance, long-term disability insurance, 401(k) or 403(b) retirement savings plans, tuition IO partnership for student loan repayment assistance and tuition assistance, family leave program for parental leaves, and comprehensive wellness program.
About UsCentral Maine Medical Center is an integrated healthcare delivery system serving 400,000 people living in central, western, and Midcoast Maine. We are committed to delivering exceptional care and experiences for our community and for each other every day.
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