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Customer Service Representative

2 months ago

Lewiston, Maine, United States Central Maine Medical Center Full time
About Central Maine Healthcare

At Central Maine Healthcare, we are committed to delivering exceptional care and experiences for our community and for each other every day.

We are seeking a Customer Service Representative to join our Food Services team in a full-time, benefits-eligible position. The starting pay is $18.25 per hour.

Job Summary

The Customer Service Representative will handle customer service interactions through face-to-face, email, or telephone communications. They will also record and document various interactions for management follow-up.

Responsibilities
  1. Handles customer service inquiries and problems via the telephone, recording recurring problems
  2. Provides immediate assistance to customers as requested
  3. Maintains a method to document, track, and research customer input
  4. Shares recurrent problems identified by customer input
  5. Reviews statistics and trends with appropriate personnel
  6. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers
  7. May respond to email inquiries
  8. May send written communications in response to customer comment forms
  9. Complies with all Central Maine Healthcare, HACCP/OSHA, and/or local policies and procedures related to all assigned work
  10. Follows and upholds HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
  11. Reports all accidents and injuries in a timely manner
  12. Complies with all company safety and risk management policies and procedures
  13. Participates in regular safety meetings, safety training, and hazard assessments
  14. Attends training programs (classroom and virtual) as designated
What We Offer

We offer a robust benefits package that includes:

  • Robust Paid Time Off (PTO) program
  • Medical plan with enhanced Tier 1 benefits provided within the CMH system
  • Dental plan
  • Vision plan
  • Health Savings Account (HSA)
  • Basic Life insurance at no cost
  • Supplemental Life insurance
  • Long-term disability insurance
  • 401(k) or 403(b) retirement savings plans
  • Tuition IO partnership for student loan repayment assistance and tuition assistance
  • Family leave program for Parental Leaves
  • Comprehensive Wellness Program
About Us

Central Maine Healthcare is a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their families high-value, low-cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities.

We are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide.

We are committed to culture, safety, and inclusion, and we strive to create a setting where we celebrate cultural and other differences and consider them strengths of the organization.

We are an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or veteran status with respect to any offer, or term, or condition, of employment.