Enterprise Software Support Specialist

1 week ago


Westminster, Colorado, United States Talent Leverage Full time
About the Job

Enterprise Software Support Engineer


At Talent Leverage, we are seeking a highly skilled and motivated Enterprise Software Support Engineer to join our team. As a key member of our support engineering team, you will play a critical role in providing exceptional service to our customers.


Job Responsibilities
  • Determine root cause analysis and resolution or request escalation when required
  • Work directly with developers to resolve complex problems
  • Communicate clearly with customers and set expectations throughout the incident resolution life cycle
  • Document issues, symptoms, and findings from research through Zoho Desk
  • Create knowledge base articles for commonly recurring issues
  • Assist customers create custom reports
  • Test functionality of new and existing software alongside our QA team
  • Build and foster long-term relationships with our customers
  • Own incidents reported by customers and make sure problems are resolved within established SLA


Required Qualifications
  • Strong verbal and written communication with a customer-friendly attitude
  • Understanding of web and mobile applications utilizing backend databases
  • Strong analytical and troubleshooting capabilities for complex problems
  • Demonstrated proficiency with MS SQL including the ability to trace complex stored procedures
  • Proficiency with reporting tools such as Jasper, Microsoft PowerBI, and/or Crystal Reports
  • Proficiency in troubleshooting complex technical issues
  • An inquisitive personality and eager to learn new technologies
  • Must be a fast learner and be very detail-oriented
  • Excellent time management skills
  • Ability to lead by example


To Really Stand Out
  • Zoho Desk administration and reporting experience
  • Experience with WMS systems
  • Experience with ERP systems
  • Understanding of general warehousing, inventory, accounting, distribution, and manufacturing principles
  • Fluent in Spanish


Physical & Other Requirements
  • Speak and understand English
  • Excellent interpersonal skills and solid communication
  • Able to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed


Work Authorization
  • United States (required)


Location

Westminster, CO, USA


Benefits Offered

401k, Unlimited PTO, Medical, Dental, Vision


Employment Type

Full-time



  • Westminster, Colorado, United States Talent Leverage Full time

    About the JobTalent Leverage is seeking a skilled Enterprise Software Support Engineer to join our team. As a critical component of our customer service promise, this role will play a key part in ensuring our customers receive exceptional support for our enterprise iOS application powered by Microsoft Azure Cloud.Key Responsibilities:Determine root cause...


  • Westminster, Colorado, United States Talent Leverage Full time

    About the JobEnterprise Software Support EngineerTalent Leverage is seeking a highly skilled Enterprise Software Support Engineer to join our team. As a critical component of our promise to provide exceptional service to our customers, this role is responsible for resolving complex technical issues and providing top-notch customer support.Key...


  • Westminster, Colorado, United States Talent Leverage Full time

    About the JobTalent Leverage is seeking a highly skilled Enterprise Software Support Engineer to join our team. As a critical component of our promise to provide exceptional service to our customers, this role is responsible for resolving complex technical issues and providing top-notch support to our clients.Key ResponsibilitiesDetermine root cause analysis...


  • Westminster, Colorado, United States Maxar Technologies Full time

    About Our TeamWe are a passionate team of technologists dedicated to enhancing employee productivity and staying ahead of the curve. As a Senior Manager of Enterprise Applications, you will play a pivotal role in shaping the future of our digital workplace.Job DetailsThis position requires extensive knowledge and experience running a Fortune 500 IT...


  • Westminster, Colorado, United States Insight Global Full time

    Integration Support SpecialistInsight Global is seeking a skilled Integration Support Specialist to join their team. This role involves handling production support tickets and coordinating with stakeholders to ensure seamless integration of software systems.Key Responsibilities:Understanding high-level product descriptions or requirement documentsProposing...


  • Westminster, Colorado, United States Insight Global Full time

    Integration Support SpecialistInsight Global is seeking a highly skilled Integration Support Specialist to join their team. This individual will be responsible for handling production support tickets and coordinating with stakeholders.Key Responsibilities:Understanding high-level product descriptions or requirement documentsProposing reusable software...

  • IT Support Specialist

    2 weeks ago


    Westminster, Colorado, United States KPA Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our Technology Team. As a key member of our team, you will be responsible for providing technical support and assistance to our employees, ensuring that our systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesAssist with the support of...

  • IT Support Specialist

    2 weeks ago


    Westminster, Colorado, United States KPA Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our Technology Team. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesAssist with the support of KPA managed devices,...


  • Westminster, Colorado, United States Russell Tobin & Associates Full time

    Job DescriptionJob Title: Integration Support Specialist - MulesoftJob Type: ContractLocation: Hybrid - 3 days a weekRate/Salary: $65 – 70 /hr. W2Job SummaryWe are seeking an experienced Integration Support Specialist - Mulesoft to join our team at Russell Tobin & Associates. As a key member of our team, you will be responsible for providing technical...


  • Westminster, Colorado, United States RTA US Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Integration Support Specialist to join our team at RTA US. As a key member of our technical team, you will be responsible for providing expert-level support for our integration projects.Key ResponsibilitiesProduction Support: Handle production support tickets by coordinating with stakeholders and...

  • IT Support Specialist

    3 weeks ago


    Westminster, Colorado, United States ACT Consulting, Inc. Full time

    Job Title: IT Application Support AnalystACT Consulting, Inc. is seeking an experienced IT Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Job Summary:The IT Application Support Analyst will be responsible for...


  • Westminster, Colorado, United States Russell Tobin & Associates Full time

    Job DescriptionJob Title: Integration Support Specialist - Mulesoft ExpertJob Type: ContractLocation: Hybrid - 3 days a weekRate/Salary: $65 – 70 /hr. W2ResponsibilitiesContribute to production support, coding, testing, system integration, development of test cases, bug fixing, user documentation, and generation of reports as an experienced technical team...


  • Westminster, Colorado, United States Russell Tobin Full time

    Job Title: Integration Support SpecialistWe are seeking an experienced Integration Support Specialist to join our team at Russell Tobin. As an Integration Support Specialist, you will be responsible for providing technical support and integration services to our clients.Key Responsibilities:Provide technical support and integration services to clientsDevelop...


  • Westminster, Colorado, United States Russell Tobin Full time

    Job Title: Integration Support SpecialistWe are seeking an experienced Integration Support Specialist to join our team at Russell Tobin. As an Integration Support Specialist, you will be responsible for providing technical support and integration services to our clients.Key Responsibilities:Provide technical support and integration services to clientsDevelop...


  • Westminster, Colorado, United States Achieving True Self Full time

    Position Overview: Behavior Support SpecialistAt Achieving True Self, we are committed to enhancing the lives of children and families through dedicated support. We are seeking enthusiastic individuals to become part of our team as Behavior Support Specialists. No formal education required; we provide comprehensive training to help you become a Registered...


  • Westminster, Colorado, United States Russell Tobin & Associates Full time

    Job Title: Integration Support SpecialistWe are seeking an experienced Integration Support Specialist to join our team at Russell Tobin & Associates. As an Integration Support Specialist, you will be responsible for providing technical support and integration services for our clients.Key Responsibilities:Provide technical support and integration services for...


  • Westminster, Colorado, United States KG Facility Solutions Full time

    About the RoleWe are seeking a reliable and motivated Custodial Support Specialist to work various shifts on an as-needed basis throughout the Denver Metro Area.Key ResponsibilitiesClean restrooms, corridors, elevators, stairways, and other assigned areas.Work independently or as part of a team.Perform janitorial duties in a fast-paced environment.Meet...

  • Software Developer

    7 days ago


    Westminster, Colorado, United States Brooksource Full time

    Software EngineerJob SummaryWe are seeking a skilled Software Engineer to join our team at Brooksource. As a Software Engineer, you will be responsible for building applications used by machine operators in civil construction projects. These applications will be built on top of a proprietary platform.Key ResponsibilitiesEvaluate product descriptions and/or...


  • Westminster, Colorado, United States HonorVet Technologies Full time

    Medical Assistant Job Description **Job Summary:** We are seeking a highly skilled Medical Assistant to join our team at HonorVet Technologies. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team. **Responsibilities:** * Room patients and obtain vital signs * Assist with chart...


  • Westminster, Colorado, United States LifeBridge Health Full time

    Job Summary As an Executive Assistant at LifeBridge Health, you will play a vital role in ensuring the smooth operation of our organization. Under minimal supervision, you will provide administrative and executive-level support to the Executive Director, ensuring that all services are delivered in accordance with our Mission Statement and SPIRIT...