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IT Support Specialist

2 months ago

Westminster, Colorado, United States ACT Consulting, Inc. Full time
Job Title: IT Application Support Analyst

ACT Consulting, Inc. is seeking an experienced IT Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.

Job Summary:

The IT Application Support Analyst will be responsible for troubleshooting and resolving technical issues related to software applications, hardware, and network systems. You will work closely with our development teams to identify and resolve system issues, and provide training and support to end-users.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams
  • Troubleshoot and resolve technical issues related to software applications, hardware, and network systems
  • Work closely with development teams to identify and resolve system issues
  • Provide training and support to end-users
  • Assist in the deployment of new applications and enhancements to existing applications
  • Conduct research on hardware and software products to justify recommendations and to support purchasing efforts
  • Field incoming problem tickets from end-users to resolve application and software issues
Requirements:
  • College diploma or university degree in the field of computer science, information systems, or related field
  • 4+ years of experience in IT application support or related field
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Broad knowledge of programming languages and techniques, including SQL/NoSQL
  • Able to develop and interpret technical documentation for training and end-user procedures
  • Knowledge of trends in technology relating to software applications
  • Security Awareness
  • Experience with building and maintaining databases for query and problem tracking
  • Good understanding of the organization's goals and objectives
  • Highly self-motivated and directed
  • Ability to absorb new ideas and concepts quickly
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues
  • Ability to present ideas in business-friendly and user-friendly language
  • Very strong customer service orientation
  • Excellent written, oral, interpersonal, and presentational skills
  • Experience working in a team-oriented, collaborative environment
What We Offer:

ACT Consulting, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.