Enterprise Software Support Specialist

5 days ago


Westminster, Colorado, United States Talent Leverage Full time
About the Job

Talent Leverage is seeking a skilled Enterprise Software Support Engineer to join our team. As a critical component of our customer service promise, this role will play a key part in ensuring our customers receive exceptional support for our enterprise iOS application powered by Microsoft Azure Cloud.

Key Responsibilities:
  • Determine root cause analysis and resolution or request escalation when required
  • Work directly with developers to resolve complex problems
  • Communicate clearly with customers and set expectations throughout the incident resolution life cycle
  • Document issues, symptoms, and findings from research through Zoho Desk
  • Create knowledge base articles for commonly recurring issues
  • Assist customers in creating custom reports
  • Test functionality of new and existing software alongside our QA team
  • Build and foster long-term relationships with our customers
  • Owning incidents reported by customers and ensuring problems are resolved within established SLAs
Required Qualifications:
  • Strong verbal and written communication with a customer-friendly attitude
  • Understanding of web and mobile applications utilizing backend databases
  • Strong analytical and troubleshooting capabilities for complex problems
  • Demonstrated proficiency with MS SQL, including the ability to trace complex stored procedures
  • Proficiency with reporting tools such as Jasper, Microsoft PowerBI, and/or Crystal Reports
  • Proficiency in troubleshooting complex technical issues
  • An inquisitive personality and eagerness to learn new technologies
  • Ability to lead by example
To Really Stand Out:
  • Zoho Desk administration and reporting experience
  • Experience with WMS systems
  • Experience with ERP systems
  • Understanding of general warehousing, inventory, accounting, distribution, and manufacturing principles
  • Fluency in Spanish

Benefits Offered: 401k, Unlimited PTO, Medical, Dental, Vision

Employment Type: Full-time



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