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Salesforce Service Cloud Architect
2 months ago
We are seeking a highly skilled Salesforce Service Cloud Architect to join our team at Cognizant. As a key member of our Salesforce practice, you will be responsible for designing, architecting, and delivering world-class solutions for our clients.
Key Responsibilities- Provide technical consultation on various aspects of the product and solutions based on the customer's business requirements.
- Create, manage, and present an actionable Business Requirements Document (BRD) that aligns a customer's technical business needs with Salesforce Solutions.
- Responsible for designing/architecting the solution and development part with the help of development for large-scale customers.
- Responsible for Hands-on development of Proof of Concepts (POCs) / features.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, Lightning Web Components (LWC), and other modern UI techniques.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
- Guide our customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce Industries.
- Establish trust with the customer's leadership, promoting and/or implementing standard processes with Salesforce Industries.
- Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
- Work closely with Delivery Managers and Solution Architects across multiple POD teams and directly with clients to architect technology solutions to meet client needs.
- Highlight and manage risk areas in the solution proactively and commit to seeing an issue through to completion.
- 9+ years of experience in developing technology solutions.
- 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
- Expertise in Service Cloud is required; it is also nice to have Sales Cloud.
- Service Cloud Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Salesforce Certification Preferred (Service Cloud architect)
