Customer Education Manager

2 weeks ago


Blacksburg, Virginia, United States Pluralsight Full time
Job Description:

As a Customer Education Manager at Pluralsight, you will be responsible for developing and executing a comprehensive customer education strategy that drives business outcomes. You will create high-quality, engaging content across various formats, including written and video content via webinars. Your goal will be to help Pluralsight customers achieve their business goals through self-serve content.

Key Responsibilities:
  • Collaborate with cross-functional teams to identify educational needs and create solutions.
  • Lead projects, manage timelines, and deliverables, and evaluate success.
  • Develop and lead a cohesive webinar series with evergreen content and unique content based on new trends and customer needs.
  • Create engaging content aimed at just-in-time resources that help customers get the most out of their Pluralsight subscriptions.
  • Contribute to the development of high-quality content and regularly evaluate data to determine engagement and success metrics.
Requirements:
  • Experience working with CRM platforms and customer success tools.
  • Prior experience in customer success, customer education, marketing, or product roles.
  • Experience in SaaS and recurring revenue businesses.
  • Experience in complex organizational settings.
What We Offer:

As a Customer Education Manager at Pluralsight, you will have the opportunity to work with a talented team to develop and execute a comprehensive customer education strategy. You will be responsible for creating high-quality, engaging content that drives business outcomes and helps Pluralsight customers achieve their goals.



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