Customer Success Lead

2 weeks ago


Blacksburg, Virginia, United States NexHealth Full time
About NexHealth

NexHealth is a healthcare technology company that aims to accelerate innovation in the industry. Our mission is to connect patients, doctors, and developers to create a more efficient and patient-centric healthcare system.

We're looking for a talented Customer Success Lead to join our team and help us achieve our goals. As a key member of our Retention team, you will be responsible for driving customer success and retention efforts, ensuring that our SMB customers receive the best possible experience.

Key Responsibilities
  • Own the day-to-day management of the retention team, including career conversations, growth opportunities, and personnel-related decisions.
  • Lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention.
  • Develop and implement proactive outreach campaigns to increase customer adoption, convert monthly customers to annual contracts, and improve overall customer engagement and success.
  • Work closely with other departments, including product, marketing, and sales, to ensure alignment and support for customer success initiatives.
Requirements
  • Minimum of 5 years in customer success or a similar role within a fast-paced, high-growth SaaS environment, with at least 2 years in a leadership position.
  • Demonstrated ability to think from the customer's perspective, prioritizing their needs and solving their problems effectively.
  • Strong track record in managing and developing a team, with a focus on career growth, performance management, and fostering a positive, high-performance culture.
  • Excellent analytical skills with the ability to track and improve KPIs such as Retention, Churn Rate, NRR, CSAT, NPS, and SLAs.
NexHealth Values
  • Solve the customer's problems, not yours.
  • Do the things others are not willing to do.
  • Take ownership.
  • Say what's on your mind, with positive intent.
  • Default trust.
  • Think in first principles.
Benefits
  • Competitive salary plus equity.
  • Commuter benefits.
  • 401K.
  • Full Medical, Dental and Vision.
  • Unlimited PTO.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at .


  • Customer Success Lead

    3 weeks ago


    Blacksburg, Virginia, United States NexHealth Full time

    About NexHealthWe're revolutionizing the healthcare industry by connecting patients, doctors, and developers. Our mission is to accelerate innovation and make healthcare more efficient.Customer Success at NexHealthAs a Customer Success Lead, you'll play a critical role in driving growth and retention for our SMB customer base. You'll work closely with our...


  • Blacksburg, Virginia, United States NexHealth Full time

    About NexHealthNexHealth is a healthcare technology company that aims to accelerate innovation in the industry. Our mission is to connect patients, doctors, and developers, and we're doing this by automating the integration with health record systems.We're a fast-paced, high-growth SaaS environment that's looking for a talented individual to join our team as...


  • Blacksburg, Virginia, United States Bill Good Marketing Full time

    Job DescriptionWe are seeking a highly skilled and organized Customer Success Coordinator to join our team at Bill Good Marketing. As a key member of our Success Coaching department, you will be responsible for ensuring our clients receive exceptional service and support.Key Responsibilities:Manage client onboarding processes, including setting up tickets,...


  • Blacksburg, Virginia, United States Pluralsight Full time

    Job Description:As a Customer Education Manager at Pluralsight, you will be responsible for designing and implementing high-quality, engaging self-serve content that meets the needs of our customers. This role requires a strong understanding of customer strategy, excellent storytelling and writing skills, and the ability to collaborate with cross-functional...


  • Blacksburg, Virginia, United States Pluralsight Full time

    Job Description:As a Customer Education Manager at Pluralsight, you will be responsible for developing and executing a comprehensive customer education strategy that drives business outcomes. You will create high-quality, engaging content across various formats, including written and video content via webinars. Your goal will be to help Pluralsight customers...


  • Blacksburg, Virginia, United States Lead Health Full time

    Unlock Your Travel Nursing PotentialWe're seeking a skilled Med-Surg Registered Nurse to join our team at Lead Health. As a Travel Nurse, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.At Lead Health, we understand the importance of work-life balance. That's why we offer a range of...


  • Blacksburg, Virginia, United States Virginia Polytechnic Institute and State University Full time

    Job Title: Program Manager for Student SuccessJoin the Virginia Tech team as a Program Manager for Student Success, playing a vital role in promoting academic excellence and student success. This position will support and empower students within the Ujima Living-Learning Community and underrepresented students through academic and success coaching, program...


  • Blacksburg, Virginia, United States Strategy11 Full time

    Job OverviewStrategy11 is seeking a highly skilled and experienced WordPress Lead Developer to join our team. As a key member of our development team, you will be responsible for leading the development of our WordPress plugins, ensuring high-quality standards, and collaborating with cross-functional teams to drive business growth.Key ResponsibilitiesLead...


  • Blacksburg, Virginia, United States Virginia Jobs Full time

    Job DescriptionThe Office for Inclusion and Diversity (OID) is a catalyst for capacity-building across the institution, promoting sustainable institutional transformation and accountability; representational diversity; an inclusive, welcoming, affirming, accessible, and safe campus climate; and the integration of issues of equity and identity into the...


  • Blacksburg, Virginia, United States Pizza hut Full time

    About UsPizza Hut is a leading restaurant chain that prides itself on providing an exceptional dining experience for its customers. As a key member of our team, you will play a vital role in ensuring that our restaurants operate efficiently and effectively.Job SummaryWe are seeking an experienced Restaurant Operations Manager to join our team. As a...


  • Blacksburg, Virginia, United States jobsatcc Full time

    Join Credit Corp Solutions, a leading debt collection agency with a strong presence in Australia, USA, Philippines, and New Zealand. We're a robust business with over 20 years of experience and a commitment to fairness, respect, and inclusion. As a Customer Relationship Manager, you'll be the front line of our debt collection business, working with a...

  • Cashier Team Lead

    3 weeks ago


    Blacksburg, Virginia, United States Spectrum Ventures Full time

    EDEKA Nord Profile EDEKA Nord is a leading wholesale company in northern Germany, headquartered in Neumünster. With over 650 stores and a total sales area of over 1.2 million square meters, it holds a strong position in the regional food retail sector. Our sales area includes Schleswig-Holstein, Hamburg, Mecklenburg-Western Pomerania, and parts of Lower...


  • Blacksburg, Virginia, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and maintaining a positive and respectful attitude in...


  • Blacksburg, Virginia, United States Higheredmilitary Full time

    About the RoleWe are seeking a highly motivated and organized Customer Relations Coordinator to join our team at Higheredmilitary. As a key member of our team, you will be responsible for engaging with existing and future customers, ensuring prompt and courteous service.Key ResponsibilitiesCommunicate with potential customers to provide details on our...


  • Blacksburg, Virginia, United States Goldman Sachs Full time

    Transforming Financial SecurityAt Goldman Sachs, we're committed to empowering individuals and organizations to achieve their financial goals. As a key member of our Asset & Wealth Management team, you'll play a vital role in safeguarding our clients' assets and preventing financial losses.ResponsibilitiesLead a team of Fraud Investigators in identifying and...

  • Culinary Team Lead

    6 days ago


    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Dining Services Shift Leader is responsible for overseeing the daily operations of the assigned food service department. This role involves supervising and leading a team of staff members, ensuring the efficient production and delivery of food, maintaining high standards of cleanliness and sanitation, and providing excellent customer...


  • Blacksburg, Virginia, United States Alaska Airlines Full time

    Unlock Your Potential at Alaska AirlinesAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Agent with Alaska Airlines, you'll play a vital role in ensuring our guests have a seamless and enjoyable travel experience.Your Key...


  • Blacksburg, Virginia, United States Tephra Solar Full time

    About Tephra Solar: We are a local Utah company that has dedicated our time and efforts to providing the community with exceptional solar services. Tephra has created a dynamic and supportive work environment for employees, both in the office and within our sales teams. Our company has continued to expand since our inception, and we are currently seeking a...


  • Blacksburg, Virginia, United States Insight Global Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer incoming calls from customers...


  • Blacksburg, Virginia, United States Tephra Solar Full time

    About Tephra Solar: We are a dynamic and growing company in Utah, dedicated to delivering exceptional solar experiences to our community. Our team is passionate about creating a fun and collaborative work environment, both in the office and in our sales teams. As we continue to expand since our opening day in 2017, we are seeking a highly skilled...