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Senior Facilities Operations Manager
2 months ago
Job Overview:
Directs the collaborative efforts of facility engineers to ensure effective preventative maintenance and repair services for facility systems (e.g., central plant operations, building management systems, safety protocols).
Develops processes for the entire team to ensure that facility systems meet safety inspections and checks in line with safety control programs (e.g., infection control, Material Safety Data Sheets [MSDSs], chemical safety, fire safety, Emergency Care Research Institute [ERCI] alerts, and The Joint Commission (TJC) related programs, along with all local regulatory standards).
Contributes to overarching program goals for maintenance and repairs conducted. Leads the team in managing vendor relationships to identify enhancements for services beyond the scope of the Facility Engineering team.Key Responsibilities:
Creates and champions developmental opportunities for team members; fosters collaborative, cross-functional relationships.
Seeks and acts on performance feedback; collaborates with leaders and staff to establish goals and provide constructive feedback and coaching to enhance performance.
Pursues professional development; recruits, trains, and nurtures talent for advancement opportunities; strategically assesses talent for succession planning; sets performance management expectations across teams/units.
Oversees implementation, adapts to, and remains informed about organizational changes, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams.
Encourages open communication among team members, engages, inspires, and promotes teamwork within and across departments; motivates teams to achieve business objectives.
Delegates tasks and decision-making as appropriate; provides necessary support, guidance, and scope; encourages development and consideration of options in decision-making; facilitates access to stakeholders.
Manages designated units or teams by translating business strategies into actionable items; oversees the completion of assignments and identifies areas for improvement; ensures adherence to all policies and procedures; collaborates with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies.
Aligns team efforts; builds accountability for and measures progress in achieving results; takes responsibility for decision-making; empowers direct reports to resolve escalated issues as needed.
Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures that matrixed resources are fulfilling service or performance requirements across reporting lines.
Removes barriers that affect performance; identifies and addresses opportunities for improvement; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
Employs new and updated facility systems (e.g., central plant operations, building management systems, safety protocols) by:
overseeing the installation of new systems, updates to existing systems, and training users on proper operation and potential safety hazards; driving the team as necessary to leverage and optimize processes for acquiring operations and technical service manuals; contributing to the criteria for and evaluating the need for new and updated systems in the present and future; and documenting unique identifiers for devices, creating a record in the database management system, and providing guidance to junior team members to do the same.
Ensures compliance with regulatory standards for preventative maintenance by: providing guidance on complex safety and maintenance initiatives; monitoring and documenting the progress of teams performing preventative maintenance (PM); leading coordination efforts with external resources as appropriate to ensure compliance with regulatory standards; and overseeing resource allocation.
Plans, coordinates, and supervises long-term equipment maintenance (e.g., central plant operations, building management systems, safety protocols) by:
driving teams' responses to complex, long-term maintenance requests; ensuring teams have necessary external resources for various repairs, including intricate repairs with long-term implications; and providing guidance and coordination across organizational lines.
Promotes a safe environment by:
motivating individuals to complete safety tasks, including inspecting the safety of equipment and/or facilities; participating in safety control programs to build on in-depth knowledge in one or more specialty areas (e.g., infection control, Safety Data Sheets [SDSs], chemical safety, fire safety, Emergency Care Research Institute [ERCI] alerts, The Joint Commission [TJC] related programs, and other hospital-related regulatory agencies); and establishing processes for the entire team while ensuring proper documentation in the centralized maintenance management system while preparing the team for future safety needs.
Contributes to vendor relationship management by: continuously assessing current operational processes while driving the team to manage vendors, including vendor evaluation, performance analytics, and relationships to highlight trends and identify impactful process improvements that enhance efficiency and effectiveness of vendor management; and guiding the management team to improve the efficiency of vendor maintenance/service and reduce reliance on vendors through education and training.
Minimum Qualifications:
Bachelor's degree in Engineering or technical disciplines in Plant Operations, HVAC, Electrical, Plumbing, or related field AND a minimum of seven (7) years of experience in Engineering, Plant Operations, HVAC, Electrical, Plumbing, or a directly related field OR a minimum of ten (10) years of experience in Engineering, Plant Operations, HVAC, Electrical, Plumbing, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): N/A
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