Coffee Specialist

Compensation Type:

Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management firm recognized for its innovative approach in the sector.

Highgate is a prominent player in U.S.

gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly growing footprint in Europe, Latin America, and the Caribbean.

Highgate's extensive portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or disposition.

Highgate also possesses the creativity and resources to develop unique hotel brands and employs industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to enhance performance and maximize asset value.

With an executive team comprising some of the industry's most seasoned hotel management professionals, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Hotel Effie Sandestin Autograph Collection

Mirmar Beach, Florida Overview:
Join one of the newest additions to Marriott Bonvoy's Autograph Collection. Hotel Effie is part of the brand's unique portfolio of diverse and dynamic properties, Exactly Like Nothing Else.

The Sweetbay Coffee Specialist is responsible for crafting hot and cold beverages according to standardized recipes while upholding the highest standards to create an appealing and appetizing product.

Accountable for ensuring cleanliness, sanitation, and safety in the coffee bar and work areas while minimizing waste and maximizing the cost/production ratio.

Responsibilities:

Welcome customers as they arrive, provide drink menus, and address their inquiries regarding ingredients.

Take orders with attention to detail (e.g., preferences for coffee blend, dairy, and sugar ratios).

Familiarity with the operation of the P.O.S system is essential.

Perform cashiering functions by closing checks, handling cash, and preparing end-of-shift paperwork.
Execute opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Answer the telephone according to standards, review voicemails, and return calls to guests.
Maintain a positive, courteous, friendly demeanor, and professional appearance.
Ensure work areas are properly stocked and prepare requisitions as needed.

Adhere to Hotel Effie & Department SOP's.

Promote coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Greet customers by determining their coffee interests and needs.

Educate customers by presenting and explaining the coffee drink menu and answering questions.

Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, caffe latte, and cappuccino.

Generate revenues by attracting new customers; defining new and expanded services and products.

Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the coffee bar.

Ensure equipment operates smoothly by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Uphold a safe and healthy work environment by adhering to organizational standards and sanitation regulations.

Enhance the coffee shop's reputation by taking ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Serve beverages and prepared food, such as cookies, pastries, and muffins. Process payments (cash and credit cards) and keep the Sweet Bay area and tables clean.

Check if brewing equipment operates properly and report any maintenance needs. Comply with health and safety regulations and communicate customer feedback to managers while recommending new menu items.
Qualifications:

Must effectively communicate both verbally and in writing with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize daily duties assigned by the F&B manager on duty.
Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and training.

Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.

Uphold high standards of personal appearance and grooming, including wearing the proper uniform.
Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives, including basic math.
Must be able to cross-train in other hotel-related areas.
Must demonstrate initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Always maintain a positive, friendly, and warm demeanor.

Education and Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Previous Barista experience preferred.

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