Retail Operations Leader
2 weeks ago
Join Our Team at DICK'S Sporting Goods
At DICK'S Sporting Goods, we understand the transformative power of sports in people's lives. Our mission is to foster confidence and enthusiasm by equipping athletes with the tools they need to reach their aspirations. We are dedicated to building a diverse and inclusive workforce that mirrors the communities we serve.
Position Overview:
We are looking for a dedicated and people-oriented Retail Operations Leader to manage store functions effectively.
The Retail Operations Leader will:
- Demonstrate a strong commitment to the store team, customers, and the local community.
- Be responsible for enhancing business performance and achieving operational objectives while focusing on coaching and development to provide a seamless shopping experience.
- Participate actively in the recruitment process to build a diverse and skilled store team.
- Drive sales and profitability by analyzing customer satisfaction and business data to identify trends, while managing expenses and workforce budgets.
- Ensure that visual merchandising standards are upheld, and that the store environment is clean, organized, and safe.
- Engage with the community and foster relationships with local leaders.
- Minimize store loss by adhering to safety, loss prevention, and cash-handling protocols.
- Lead the team with a focus on people, building trust, listening actively, and dedicating time to team development.
- Incorporate coaching and learning into daily leadership practices.
- Create an inclusive environment where all individuals, both teammates and customers, feel safe, welcomed, and respected.
Qualifications:
- Minimum of 3 years of experience as a Retail Store Manager or 5 years in a related management/customer service role.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Exceptional people management skills with a talent for developing team members.
- Availability to work flexible hours, including evenings, weekends, and holidays.
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