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Retail Operations Assistant Manager

2 months ago

Salisbury, Maryland, United States Chico's FAS Full time
Position Overview:

The Retail Operations Assistant Manager plays a crucial role in aiding the Store Manager to foster a customer-centric and product-oriented sales environment. This role emphasizes our core values and guiding principles across all store functions, including overseeing sales operations, safeguarding assets, and managing human resources to deliver an exceptional customer experience while maximizing profitability.


Key Responsibilities:

Performance Management:
  • Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
  • Sets clear expectations and holds the store team accountable for meeting brand standards and performance metrics.
  • Manages payroll and inventory budgets efficiently.
  • Oversees essential operational tasks such as scheduling, inventory audits, and payroll accuracy.
  • Ensures all financial transactions are conducted in accordance with company policies.
  • Maintains compliance with legal regulations and loss prevention protocols; provides training to associates on proper procedures.
  • Administers operational processes including inventory management and merchandise flow.
  • Ensures the store's visual presentation aligns with brand standards.
  • Fosters a high-performance culture, motivating the sales team to achieve sales and productivity targets.
  • Trains and mentors the sales team on product knowledge and customer engagement.

Team Development:
  • Inspires and motivates the store team, promoting a shared vision and embodying core values.
  • Encourages a collaborative approach to problem-solving.
  • Communicates effectively with the team to drive positive changes.
  • Seeks opportunities for personal growth and actively seeks feedback to enhance leadership skills.

Customer Engagement:
  • Models and promotes exemplary customer service principles, ensuring a seamless omnichannel experience.
  • Demonstrates sales techniques and product knowledge to assist customers in making informed decisions.
  • Addresses customer concerns promptly and effectively.
  • Ensures a smooth checkout process, staying updated on policies regarding transactions and returns.
  • Encourages consistent communication with clients through loyalty programs and customer engagement initiatives.

Talent Management:
  • Assists in recruiting and developing a high-performing team.
  • Supports training initiatives and provides follow-up on development programs.
  • Evaluates and coaches team members on performance metrics.
  • Collaborates with the Store Manager to resolve HR-related issues efficiently.
  • Promotes team engagement by recognizing and rewarding exceptional performance.
  • Ensures adherence to employment policies and practices.

Qualifications:
  • High School diploma or equivalent.
  • 2+ years of experience in retail management preferred.
  • Must be at least 18 years old.
  • Strong verbal and written communication skills.
  • Able to adapt to company-provided technology.
  • Proven track record in customer service and sales leadership.
  • Excellent organizational skills and ability to multitask in a dynamic environment.
  • Strong leadership and team-building abilities.
  • Knowledge of store operational processes.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is essential for meeting company objectives.

Physical Requirements:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent climbing as part of operational duties.

This position may be available across various brands, and specific duties may vary accordingly.