Patient Service Representative, Multispecialty
5 days ago
Salem Hospital, Inc. is a leading healthcare provider and one of the largest employers in the North Shore region. We offer comprehensive care and a commitment to exceptional quality, safety, and kindness.
As a member of Mass General Brigham, we provide patients with access to top-notch sub-specialists through clinical collaborations.
The OpportunityWe are seeking a full-time Patient Service Representative to support our Lynn office. The ideal candidate will have a positive attitude, innovative spirit, and genuine passion for delivering exceptional patient experiences.
We value diversity, equity, and inclusion, and strive to build a workforce that reflects the communities we serve.
Responsibilities- Schedule appointments and obtain prior authorizations from insurances as needed.
- Check-in patients, answer questions, and assist with pre-visit paperwork.
- Complete forms, collect co-payments, and schedule follow-up appointments.
- Field incoming telephone calls and triage appropriately.
- Monitor patient flow and waiting room activity.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting.
- 2 years of experience working in a community-based medical practice preferred.
- Epic experience preferred.
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