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Healthcare Office Coordinator

2 months ago

Portland, Oregon, United States Hanger Clinic Full time
About Us:

At Hanger Clinic, we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering advanced O&P solutions, distinct clinical programs, and exceptional customer service. Our Patient Care segment operates the largest network of O&P clinics across the nation, while our Products & Services segment offers a wide range of branded and private label O&P devices and rehabilitative solutions. With over 160 years of innovation and clinical excellence, our mission is to set the standard in the orthotic and prosthetic fields by ensuring superior patient care and outcomes.

Is This Role Right for You?

In this position, you will play a vital role in providing administrative assistance to patients, colleagues, and referral sources by managing front office operations. The ideal candidate will possess a background in administration, demonstrating strong computer skills and a commitment to customer service. Key responsibilities include:

  • Scheduling patient appointments
  • Creating and maintaining patient records
  • Scanning and organizing patient documents
  • Handling incoming phone inquiries
  • Securing insurance authorizations
  • Offering financial guidance to patients and processing payments
  • Conducting daily document research using electronic health record systems
Essential Qualifications:

Minimum Requirements:

  • High school diploma or GED is mandatory.
  • Less than 1 year of experience in customer service or administrative roles is required.
  • Must possess, or be eligible for, a valid driver's license in accordance with company policy.

Preferred Qualifications:

  • 1-2 years of experience with electronic medical record systems.
  • Familiarity with HIPAA regulations and medical insurance terminology.
  • Associate's degree is preferred.
  • Typing speed of at least 40 words per minute.
  • Proficiency in MS Office Suite and office equipment.
  • Basic accounting skills.
Physical Demands:

While performing the duties of this role, the employee will frequently be required to sit, walk, and stand; occasionally bend or twist; regularly communicate in person and by phone; operate standard office equipment; reach overhead; and lift up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

Key Success Factors:
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • A collaborative team player who builds trusting relationships.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Demonstrated commitment to providing high-quality customer service.
  • Integrity and respect in all professional interactions.
  • Focus on patient-centered care and continuous improvement.
Our Commitment to You:
  • Competitive compensation packages
  • Paid holidays and flexible time off
  • Comprehensive medical, dental, and vision benefits
  • Retirement savings plans
  • Parental leave for new parents
  • Opportunities for professional development and mentorship
  • Support for student loan repayment
  • Participation in community events

Hanger Clinic is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We uphold a policy of non-discrimination and harassment in all employment practices.