Automotive Claims Specialist

3 days ago

Bellevue, Washington, United States AutoNation Full time

**About AutoNation:**

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers' decisions.

We have a network of dealerships nationwide strengthened by a recognized brand, providing a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

We've raised over $40 million for cancer-related causes through DRV PNK, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and communities we serve.

**Job Summary:**

The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party.

This role involves various tasks, including processing all claims by the next business day following RO close date, handling and resolving claim corrections and charge-backs, establishing and maintaining relationships with manufacturer representatives, and analyzing problems to develop strategies for maximizing the claim process.

**Key Responsibilities:**

  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and charge-backs
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy, and legibility according to policies and procedures
  • Analyze problems, identify trends, and develop strategies for maximizing claim process
  • Flag technicians for hours earned on service performed
  • Check each repair order against vehicle service history to avoid duplicate claims
  • Provide weekly report to service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits, and reports as requested
  • Review and manage all aging schedules and reports

**Requirements:**

  • High school diploma or equivalent
  • Ability to effectively communicate verbally and in writing
  • Ability to confront and resolve difficult customer service situations
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • General knowledge of automotive parts and vehicle mechanical operations
  • Two years of experience in a automotive dealership
  • Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test

**Compensation:** The estimated annual salary for this role is between **$35,000 - $60,000**, depending on unique experience and qualifications.

**Benefits and Perks:**

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and used vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Participate in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

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