Automotive Warranty Claims Specialist
3 days ago
AutoNation, one of the largest automotive retailers in the United States, is seeking a highly skilled Automotive Warranty Claims Specialist to join their team. This role plays a critical part in reviewing and completing warranty claims, ensuring seamless customer experiences.
The estimated annual salary for this position is between $24.68 - $43.20, depending on the candidate's unique experience and qualifications.
Responsibilities:- Process all claims by the next business day following RO close date
- Handle and resolve claim corrections and charge-backs efficiently
- Maintain strong relationships with manufacturer's designated warranty representatives
- Review every warranty repair order for accuracy, completion, and legibility according to policies and procedures
- Analyze problems, identify trends, and develop strategies for maximizing claim processing efficiency
- High school diploma or equivalent required
- Effective communication skills, both verbal and written
- Ability to confront and resolve difficult customer service situations
- Demonstrated customer service skills and technical aptitude
- ASE certification or successful completion of pre-employment test preferred
- Competitive compensation package
- 401k matching program
- Health, dental, and vision insurance plans
- Maternity benefits
- Associate purchase and discount programs
- Exclusive RX Pet program offering discounts on medications
- YouDecide website with offers from top providers and retailers
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