IT Support Specialist
1 week ago
At Dimeo Construction Company, we are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our end users, responding to and resolving support requests and service tickets in coordination with the IT Service and Support Manager.
Key Responsibilities:- Technical Support Excellence: Offer technical support to our end users, responding to and resolving support requests and service tickets.
- Problem-Solving Pro: Identify, diagnose, and rectify issues related to computer hardware, software, services, and applications.
- Support the Mission: Assist pursuit teams with technical needs, ensuring seamless operations and project success.
- Hands-On IT Management: Meet with end users to analyze, troubleshoot, and diagnose hardware and software issues.
- System Installation and Configuration: Install and configure computer systems and applications, ensuring optimal performance and security.
- Detailed Documentation: Complete detailed reports documenting requests for technical assistance, steps taken to resolve them, and the specific dates and individuals involved.
- Training and Development: Assist management in creating training materials for system troubleshooting and usage.
- First Point of Contact: Act as the initial point of contact for all computer and system-related concerns from end users.
- Organized Documentation: Organize and maintain documentation pertaining to warranties and instructional guides for computer hardware.
- Self-Motivated: You are proactive and driven, with a passion for solving problems and improving systems.
- Tech-Savvy: You have a strong understanding of computer networks, hardware, software, and applications.
- Excellent Communicator: You can effectively communicate technical information to non-technical users.
- Detail-Oriented: You have excellent organizational skills and attention to detail.
- Team Player: You work well with others and are committed to the success of the team.
- Innovative Environment: Work with best-in-class technology and be part of a company that is leading the charge in construction innovation.
- Career Growth: Opportunities for professional development and career advancement within the company.
- Dynamic Team: Join a team of dedicated professionals who are passionate about what they do and are always ready to support each other.
- Impactful Work: Your work will directly contribute to the success of high-profile projects, making a tangible impact on the construction landscape.
- Supportive Culture: Be part of a culture that values collaboration, continuous learning, and the development of our people.
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