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Client Support Specialist

2 months ago

Providence, Rhode Island, United States RI Temps, Inc. Full time
Client Support Specialist at RI Temps, Inc.

Industry: Staffing Services

Position Overview: We are seeking a dedicated Client Support Specialist to enhance our customer service operations. The successful candidate will possess experience with Salesforce and have a background in customer service spanning 1-3 years. Key responsibilities will include managing customer communications, overseeing order fulfillment, providing technical assistance, and addressing client inquiries.

Key Responsibilities:

  • Provide timely and professional responses to client inquiries through various communication channels.
  • Oversee the order management process from initiation to completion, ensuring precision and reliability.
  • Verify new orders for thoroughness and correctness.
  • Engage with accounts to uphold exceptional service standards.
  • Deliver basic technical support utilizing Tier 1 troubleshooting methods.
  • Maintain accurate records of all client interactions within Salesforce.

Qualifications:

  • Associate degree or equivalent professional experience.
  • 1-3 years of experience in customer service roles.
  • 1-2 years of familiarity with Salesforce software.

Skills and Competencies:

  • Strong proficiency in Salesforce.
  • Passionate about positively representing the company's values and culture.
  • Self-motivated, organized, and proactive individual.
  • Excellent interpersonal and communication abilities.
  • Capacity to maintain professionalism in high-pressure situations.
  • Proficient in Microsoft Office Suite.
  • Experience with customer relationship management systems.
  • Fluency in Spanish is advantageous.

Work Environment:

  • Office-based work setting.
  • Ability to concentrate on computer screens for extended durations.
  • Regular use of standard office equipment.

Company Overview: At RI Temps, Inc., client satisfaction is our foremost priority. We have been committed to delivering exceptional staffing solutions to various corporations.