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Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Utilize exceptional customer service skills to oversee client accounts and guarantee outstanding service delivery.
- Respond to customer inquiries and resolve issues quickly and courteously, ensuring high levels of satisfaction.
- Keep data organized and accurate by diligently entering and updating information in our databases.
- Create comprehensive reports and track sales metrics using Excel, SharePoint, and other Microsoft Office tools.
- Work closely with cross-functional teams to ensure smooth operations and deliver exceptional customer experiences consistently.
- Compose, review, and refine various communications to maintain brand integrity while effectively managing both digital and physical records.
Requirements:
- Demonstrated experience in customer service or sales support, preferably in lifestyle products, design, or the interior industry.
- A customer-centric attitude combined with a positive outlook and genuine enthusiasm.
- Outstanding organizational abilities and meticulous attention to detail.
- Skilled in follow-up, task prioritization, and effective time management.
- Comfortable with technology, including Microsoft Office, and experienced with ERP systems; familiarity with Microsoft Business Central is a plus.
- A strong grasp of e-commerce principles and logistics experience is highly preferred.
- At least one year of experience in project management.
- Advanced expertise in Excel and SharePoint, along with proficiency in other Microsoft Office Suite applications.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities with a proactive approach to addressing challenges.
What We Offer:
- A comprehensive benefits package.
- Opportunities for professional advancement and ongoing career development.
- Potential for out-of-state and international travel for training opportunities.
About City Personnel:
City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, we've been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities.
City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us.
